Terms of service.

Welcome to CloseCapital ("CloseCapital," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, services, and related content (collectively, the "Services"). By using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.

1. Services Provided

CloseCapital is a capital-raising solution assisting startups, primarily at Seed and Series A stages, in securing funding between $1 million to $30 million. Our services include but are not limited to:

  • Investor outreach via enterprise databases and automated outbound systems.

  • Identifying and qualifying potential investors (institutional and non-institutional).

  • Assisting with investment materials, including pitch decks, financial models, and data room preparation.

  • Providing support in investor negotiations, due diligence, and structuring investment vehicles (SAFE, Convertible Notes, Term Sheets, etc.).

  • Guidance on pitching strategies and founder-led sales practices.

2. Eligibility & Account Registration

By using our Services, you represent and warrant that:

  1. You are at least 18 years old and legally capable of entering into a binding agreement.

  2. You are acting on behalf of a legally registered business entity seeking capital.

  3. The information you provide during registration or inquiry is accurate and up to date.

  4. You will comply with these Terms and all applicable laws.

3. Engagement & Fees

3.1 Engagement Process

  • Clients may engage CloseCapital’s services through an initial consultation and subsequent agreement outlining the scope, pricing, and deliverables.

  • Our services commence only after the engagement agreement is signed, and the required fees are paid.

3.2 Fees & Payment

  • CloseCapital charges an upfront engagement fee for software access, database utilization, and lead generation.

  • A success fee is applied upon securing funding for the client.

  • All payments are non-refundable, except as specified in Section 6 (Cancellations & Refunds).

  • Payment methods include Stripe, PayPal, Wise, wire transfer, and bank transfer.

3.3 Guarantee

CloseCapital guarantees that the engagement fee will be waived if the startup does not meet with at least 10 investors within 8 weeks of system activation. This includes scheduled but yet-to-happen meetings.

4. Client Responsibilities

To ensure the effectiveness of our services, clients agree to:

  • Provide accurate, complete, and timely information about their startup.

  • Cooperate in investor outreach efforts, including responding to communications promptly.

  • Maintain transparency regarding investor interactions facilitated by CloseCapital.

  • Ensure all shared materials (pitch decks, financials) are truthful and do not misrepresent the startup’s position.

Failure to comply may result in termination of services without a refund.

5. Confidentiality & Data Usage

CloseCapital respects client confidentiality. By using our services, you acknowledge that:

  • Any shared startup data will be used solely for investor outreach and funding facilitation.

  • We will not sell, rent, or disclose confidential information to third parties without consent.

  • We may aggregate anonymized data for analytics and service improvements.

  • Clients must not misuse proprietary templates, databases, or outreach strategies provided by CloseCapital.

  • Our investor outreach services utilize AI-powered automation tools to optimize and scale investor engagement.

6. Cancellations & Refunds

6.1 Cancellations

  • Clients may cancel services before engagement by notifying CloseCapital in writing.

  • If services have commenced, cancellations may not entitle clients to a refund.

6.2 Refund Policy

  • Refunds are granted only if CloseCapital fails to meet the 10-investor meeting guarantee as outlined in Section 3.3.

  • Refunds, if approved, will be determined at CloseCapital’s sole discretion regarding method and timeline.

  • Refund requests must be submitted within 14 days after the 8-week period ends.

7. Limitation of Liability

To the fullest extent permitted by law, CloseCapital is not liable for:

  • Loss of investment opportunities due to factors beyond our control.

  • Market conditions affecting funding availability.

  • Decisions made by investors based on introductions facilitated by CloseCapital.

  • Indirect, incidental, consequential, punitive, or special damages, including lost profits or reputational harm.

In no event shall CloseCapital’s total liability exceed the total fees paid by the client.

8. Intellectual Property

All content, materials, databases, and methodologies provided by CloseCapital are proprietary and protected under applicable intellectual property laws. Clients may not:

  • Copy, modify, or distribute proprietary content without written consent.

  • Resell or repurpose CloseCapital’s investor outreach methodologies.

9. Dispute Resolution & Governing Law

9.1 Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes shall be resolved under UK jurisdiction.

9.2 Dispute Resolution

  • Clients agree to attempt good-faith negotiations before pursuing legal action.

  • If unresolved, disputes shall be settled through binding arbitration in London, United Kingdom.

  • Each party bears its own legal costs unless otherwise determined by the arbitrator.

10. Changes to Terms

CloseCapital reserves the right to update these Terms at any time. Updates will be posted on our website with the revised Effective Date. Continued use of services constitutes acceptance of revised Terms.

11. Contact Information

For inquiries regarding these Terms, please contact:

CloseCapital
Address: 71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
Email: support@closecapital.com

By using CloseCapital’s services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, please refrain from using our services.