Privacy policy.

Welcome to CloseCapital ("CloseCapital," "we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or communicate with us. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website and services. The information collected includes:

1.1 Information You Provide to Us

  • Contact Information: Name, email address, company name, and job title when you submit inquiries, request a consultation, or subscribe to our services.

  • Startup Information: Industry, stage of fundraising, funding amount sought, investor engagement history, pitch decks, business plans, and other materials shared with us for capital-raising purposes.

  • Billing Information: If you become a paying client, we may collect payment details, billing addresses, and tax information. We use third-party payment processors to handle financial transactions securely.

  • Communications: Any messages, emails, or other interactions between you and CloseCapital.

1.2 Automatically Collected Information

When you visit our website, we collect data through cookies and tracking technologies, including:

  • IP Address & Device Information: Browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, time spent on pages, referring websites, and interaction with website elements.

  • Cookies & Tracking Technologies: We use cookies for essential functionality only. You can manage cookie preferences through your browser settings.

1.3 Third-Party Data Sources

We may collect information about your startup or investment activity from third-party sources such as PitchBook, Crunchbase, LinkedIn, and other publicly available databases to enhance our investor-matching and outreach strategies.

2. How We Use Your Information

We use your information to:

  1. Provide Services – Facilitate investor outreach, capital-raising strategy, and other services outlined in our engagement agreements.

  2. Improve Our Offerings – Analyze data to enhance our matching algorithms, email outreach effectiveness, and investor databases.

  3. Communicate With You – Send emails, updates, newsletters, and respond to inquiries or support requests.

  4. Marketing & Outreach – Use anonymized data for marketing campaigns, advertising, and retargeting, ensuring compliance with opt-in/opt-out preferences.

  5. Security & Compliance – Protect against fraud, unauthorized access, and enforce agreements.

  6. Legal Obligations – Comply with applicable laws, regulations, and legal requests.

3. Information Sharing & Disclosure

We do not sell your personal data. However, we may share information with:

3.1 Service Providers & Partners

  • Third-party platforms for CRM, marketing automation, analytics, and email outreach (e.g., Smartlead, Instantly, Apollo).

  • Payment processors handling billing and invoicing.

  • IT and security service providers ensuring system integrity.

  • Databases We Use: PitchBook, Crunchbase, Bloomberg Terminal, Thomson Reuters Eikon, Capital IQ, Preqin, Dow Jones Factiva, CB Insights, FamilyOffices (Fintrix), Bureau van Dijk (BVD), Dow Jones VentureSource, and Burgiss.

3.2 Investors & Funding Partners

With your consent, we share startup information, investor decks, and funding details with relevant institutional and non-institutional investors to facilitate capital-raising efforts.

3.3 Legal & Compliance Requirements

We may disclose information when required by law, regulation, legal process, or to protect our rights, users, and business integrity.

4. Data Retention & Security

4.1 Data Retention

We retain your information for 24 hours unless legally required to keep records for a longer duration.

4.2 Data Deletion

Users may request data deletion at any time. We will permanently remove your data unless retention is required by law.

4.3 Security Measures

We implement industry-standard security measures, including encryption, firewalls, and access controls, to protect your data. However, no system is 100% secure, and we encourage users to take necessary precautions when sharing sensitive information.

5. Your Rights & Choices

As part of GDPR compliance, you have the following rights:

  • Access & Correction: Request access to or correction of your personal data.

  • Data Deletion: Request deletion of your data, subject to legal limitations.

  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time.

  • Cookie Preferences: Manage cookie settings through browser settings.

To exercise these rights, contact us at privacy@closecapital.com.

6. Cookies & Tracking Technologies

We use cookies only for essential functionality. We do not use third-party tracking for advertising or retargeting. You can manage cookie settings through browser preferences.

7. Third-Party Links & Integrations

Our website may contain links to third-party platforms (e.g., investor networks, funding databases, partner services). We are not responsible for the privacy practices of external websites. We encourage users to review their respective policies.

8. International Data Transfers

If you access our services from outside the United Kingdom, be aware that your data may be transferred and processed in jurisdictions with different data protection laws. We take measures to protect cross-border data transfers in compliance with GDPR and other applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with a revised Effective Date at the top of this page. We encourage users to review this page regularly.

10. Contact Us

For any privacy-related inquiries, requests, or concerns, please contact us at:

CloseCapital
Address: 71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
Email: privacy@closecapital.com

This Privacy Policy reflects CloseCapital’s business model, data usage practices, and compliance measures. If you need additional legal disclaimers or further modifications, let us know!